Contact us

Pacinos Signature Line is here to help, please fill out the form below for assistance, our company customer service is available.

Monday - Thursday 9am - 5pm | Friday 9am - 4:00pm EST (Eastern Standard Time)

Monday - Thursday 9am - 5pm
Friday 9am - 4:00pm
EST (Eastern Standard Time)

Customer support number: +1-877-824-4538

Please note that any changes to orders or cancelations must be called in to our office within 30 minutes of when the order is placed & within business hours. Orders can not be canceled or changed by email.
click here for wholesale & bulk orders

FAQs

Here are some of the most frequent questions we receive about our products and services. If you have additional questions, feel free to contact us at support@pacinossignatureline.com

I have too many products, how do I change frequency?

Log into your account and click Edit Subscription on whichever product is arriving too frequently! There you can change your Subscription Frequency.

I want to swap my scent or product, how do I do that?

Log into your account and click Edit Subscription on whichever product you'd like to change. There you can click on the product, choose the scent or product you want to swap to.

What if I want to cancel?

Log into your account and click Edit Subscription on the product you want to cancel. Scroll down and click Cancel Subscription. You can also email us at support@pacinossignatureline.com

How do I log into my account?

You can easily log in to your account by following this link: https://pacinosproducts.com/account/login

If you find that you do not yet have an account but you've subscribed, simply create a new account using the same email address you used to place your first order. You can create an account by following this link: https://pacinosproducts.com/tools/recurring/get-subscription-access