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Shipping Policy & Customer Responsibility

Customers are responsible for providing accurate and complete shipping information at the time of purchase. Pacinos is not responsible for orders that are delayed, misdelivered, returned, or lost due to incorrect, incomplete, invalid, vacant, or undeliverable addresses provided by the customer.

If an order is returned to us due to an incorrect address, vacant address, refusal of delivery, or any other customer-provided shipping error, the customer will be responsible for all additional shipping charges required to reship the order to a corrected address. Original shipping charges are non-refundable.

Once an order has been shipped and accepted by the carrier, ownership and responsibility for the shipment transfers to the customer. Pacinos is not liable for delays, losses, theft, or damage caused by the shipping carrier, including but not limited to USPS, UPS, FedEx, or other delivery services.

In the event that a package is lost in transit by USPS or another carrier, the customer is responsible for filing any applicable claims directly with the carrier. Pacinos will reasonably assist by providing shipment information when available but is not responsible for replacing or refunding orders that are lost, delayed, or misdelivered by the carrier.

By placing an order on our website, you acknowledge and agree to these shipping terms and conditions.